FAQ

Here are a few of our frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@boxoflots.com

Shipping Method

What is the price of shipping?

Shipping is FREE on all items!

Why didn’t my shipment come in one package? 

We ship from various international warehouses (US, Australia, China, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way and will get to you soon!

Where do you ship to?

We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.

How do you ship?

We ship orders overseas by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.  

Shipping Time

How long will it take for my order to be delivered?

It will typically take 2-4 weeks for your order to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping.

How can I track my order?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

Please see our Track Order page for more information.

When will my tracking information appear?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfilment centre of your online shop.

Why can’t I track my order on your site?

Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

Why do I have to pay an extra fee to my shipping company?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

How long will it usually take to receive a tracking number?

It will take usually between 2-5 business days.

How long does it take to process and ship out my order?

Generally, it takes between 1-3 business days to process and ship out orders. Depending on order volume, availability and manufacturer location, orders may take up to 5-6 business days to process on certain occasions.

Where do you ship from?

For most products, we ship from our partnered warehouses and factories located in US & China. All products by FeeFiSewFun are made and supplied from Australia. 
Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Payment

What forms of payment do you accept?

We take Visa, Mastercard, American Express, Discover, and PayPal. We also accept crytocurrency payments in Bitcoin, Ethereum, Litecoin and Bitcoin Cash.

What currency will I be charged in? 

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I have to pay a customs fee?

For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece. 

General

Where is your company located?

We are located in Adelaide, Australia.

Is your site safe and secure?

Yes, absolutely! Our site is 100% secure. We use 128-bit SSL, the same level of encryption used by large banks around the world.

If I enter my email address, will you sell my information?

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Order

How do I place an order?

1) Visit our store at: https://boxoflots.com/

2) Choose products that you love, then click "Add to cart" and "Check out".

3) Then fill in your information and pay.

That's it! Very easy. 

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 48 hours.

Who can I contact if I have a problem with my order?

Please contact us via support@boxoflots.com or our Contact Us page.